Alameda County Public Health’s Quality Improvement and Accreditation Unit is recruiting for a PROGRAM MANAGER*.
We are looking for passionate, innovative, health equity-minded program managers with strong analytic skills to support community partnerships.
Click here to learn more about ACPHD!
$72,238.40-$106,600.00 Annually Plus, excellent benefits!
*Provisional-Project Appointments: For a provisional appointment, a civil service exam is not required; however, to obtain a regular position, the appointee will need to compete successfully in a County Exam when open. This is also a project position and project positions are generally for a specific duration. Candidates for the project positions must meet the minimum qualifications for this position.
Quality Improvement and Accreditation Unit
The Quality Improvement and Accreditation (QIA) Unit's overall goal is to support ACPHD in continuous quality improvement of programs, services, and policy work. It is responsible for achieving and sustaining national accreditation, implementing ACPHD's Workforce Development plan, program performance management system, and the department's longer-term strategic development. QIA is in ACPHD's Office of the Director and operates under the purview of the Department Director. The Unit's efforts help to ensure everyone in Alameda County, no matter who you are, where you live, how much money you make, or the color of your skin, leads a healthy, fulfilling, and productive life.
Quality Improvement Program Manager
Under the direction of the Quality Improvement (QI) Coordinator, the Project Manager conducts , planning, implementation, and assessment of projects that advance ACPHD’s Strategic Map. This position supports interdepartmental, cross-program planning and collaboration, department-wide operational QI projects, external partnerships and logistical activities linked to the Strategic Map. The Project Manager is guided by principles of continuous quality improvement, evidence-based practice, data-to-action, and uses of technology that align with ACPHD’s aim to advance race and health equity through its programs, services, and policy work.
EXAMPLE OF DUTIES:
- Maintain the infrastructure for cross-division program planning for collaboration between staff, partners, and formal community-based partners; evaluate the impact and recommend continuous improvement activities.
- Partner with Division Directors and formal community-based partners to design and implement capacity building and collective impact activities that strengthen the department’s external partnerships across sectors and with resident leaders throughout the County.
- Create and conduct regular customer satisfaction surveys and stakeholder analysis to identify communication and service gaps; recommend division-level and department-wide programmatic course corrections.
- Partner with Division Directors to reinforce the adoption of departmental models, including but limited to Health Equity, Results-Based Accountability, Health Promotion & Prevention.
- Assist the QI Coordinator in identifying, planning, implementing, and assessing internal operations QI projects; liaise with each division to share best practices and support administrative and operational course corrections.
- Regularly review departmental policy and procedures that promote interdepartmental collaboration and external partnerships; generate an annual report; recommend new policies or revisions that promote continuous improvement.
- Work in close partnership with the RBA Program Specialist to develop and track key program performance measures; evaluate and measure project impact to ensure continuous quality improvement.
- Partner with the Workforce Development Coordinator to inform onboarding and orientation processes that reinforce ACPHD’s vision, goals, culture, values, and mandated responsibilities.
- Create, edit, and distribute handbooks, manuals, and related material as needed.
- Represents ACPHD on various State, Regional, and County task forces and Committees.
- Performs other related duties as assigned within the county classification.
(Click above for comprehensive job description, additional requirements and benefits information.)
MINIMUM QUALIFICATIONS:
EDUCATION: Equivalent to graduation from an accredited four year college or university with major coursework in business or public administration, a social science or a field related to the program area to which assigned. AND,
EXPERIENCE: Equivalent to three years of full-time professional-level or supervisory work in the direct delivery of services to clients or the oversight of such services in the program area to which assigned, one year of which must have included program planning and evaluation, or in program administration, contract negotiations, grants management and similar financial services.
SUBSTITUTION: Possession of a Master’s degree in business, public administration, social science or a related field to the program area to which assigned from an accredited college/university, may be substituted for two years of the required experience.
HOW TO APPLY
Please submit a County of Alameda Job Application, resume and cover letter to Leah Fortin ([email protected]) by Friday, October 29, 2021.
The application template is available online on Alameda County’s On‐Line Employment Center at
NEW USERS can click on “New User Registration” to fill out an application template. Once the application is completed, candidates can click on the “Review” tab to “Print My Application” or “SAVE as PDF”. A PDF version of the application or digital scan must be submitted to the email address above.
The application database works best with Google Chrome, Microsoft Edge or Internet Explorer.
Organization Details
