Namocell - Application Scientist Job Description

You will be the primary scientific and technical interface for Namocell’s customers. Responsibilities will include assay development, conducting system usage trainings for customers, providing experimental design, data analysis, and other customer support. You will be a key driver to rapid adoption and customer success with Namocell’s products.

Responsibilities -

Communicate:

• Serve as the technical account manager, acting as the point of contact with the customer.
• Keep customers apprised and trained on advancements in Namocell technology and software.
• Coordinate and perform customer site trainings and demonstrations.
• Identify, document and communicate customer feedback to management.
• Contribute to white papers and documentation and help to expand customer support content.

Connect:

• Scientifically partner with customers as they develop their research utilizing Namocell technology.
• Engage in scientific discussions with customers and cultivate long-term customer relationships.
• Create and maintain successful working relationships with customers. Manage customer expectations with the goal to exceed.
• Gather and deliver customer feedback, communicating customer use cases beyond initial product scope.

Support:

• Troubleshoot issues related to user’s technical skills, experimental design, software and instruments.
• Participate in trade shows, seminars and technical symposia. This will include presentations and networking with thought leaders.